*Balances paid the party date must be presented UPON ARRIVAL OF
1st ENTERTAINER. Do not attempt to give us a personal check. Employees
are instructed to LEAVE if this happens--NO EXCEPTIONS
* $25 DEPOSIT IS REQUIRED FOR ALL EVENTS in the form of a Debit or Credit card -non-refundable , can be applied to new date if rescheduled & completed within 90 days of first booking
* Your event is not scheduled until you have made a deposit payment
* CREDIT CARD POLICY: You may pay your party balance by credit card,
but it must be done by 12 noon the Friday before the party if your party falls on a weekend, for weekday parties check with us on deadline. If you are unable
to make that deadline, then the balance will be due on the day of the party
as soon as the 1st person arrives and MUST BE IN THE FORM OF CASH
OR MONEY ORDER--NO PERSONAL CHECKS AND NO CREDIT CARD
* Additional Gas & Toll Charge may apply depending on your Event location...
our starting point is the Galleria Area... all Gas & Toll charges are in relation to this centralized part of town
* If you move your party and it is in an area where a travel fee applies, you will
be charged that fee. If you are vague when giving the party location and upon
mapping/getting directions, your location is indeed in an area where travel fees
apply, you will be assessed that travel fee
*WE DO NOT GO TO SOME AREAS: No Museum area facilities such as
Houston Zoo, Hermann Park, MFAH, Museum of Natural Science, Children's
Museum, etc. **If you book us for one location and try to change it to one in
this area, WE WILL NOT BE ABLE TO DO YOUR PARTY-NO EXCEPTIONS
*TREAT CHARACTERS/ENTERTAINERS AS YOU WOULD LIKE TO BE
TREATED! Do not let children hit/grab characters, gentle hugging is OK, but
please monitor your children. Please do not let children hang on the Face Painter while she is trying to paint. This prevents her from doing her best job. Do not allow children to take our supplies. We are entertainers, NOT BABYSITTERS.
*CHOOSE YOUR ENTERTAINMENT START TIME CAREFULLY. If your guests have not arrived by the time we have arrived, we will not be able to wait, we will have to stick with the originally scheduled start and end time. Please do not (or have anyone else) tell the entertainer to wait outside because the clock will still be ticking and we will still end at the scheduled end time and you will end up losing out on precious entertainment time. If we arrive on time we will leave on time.
*Our female entertainers might request to have a male escort her to her car to make sure that she feels safe. Please honor her request. We want our employees to feel safe and secure at all times before, during and after your party.
* We do not Suggest that you have a Costumed Character for a Birthday child over 7 years old
* Our FacePaint & Balloon Animal packages are a 2 hour minimum- the 2 hour package should be good for 25- 30 kids to each get a FacePainting and Balloon Animal. Please do not try to get the artist to stay past the agreed upon time frame. She will gently explain to the kids that she has to leave when the time is up. Our departure might be upsetting to some kids or parents, but we do our best to be kind when it's time to leave. We have to make sure that we are on time to our next event.
* Cancellation Policy: if any part of entertainment cancelled with 4-7 days of the event, 50% payment is required. If any part of the entertainment is cancelled with 72 hours or less from date of event, 100% payment in full is required. NO EXCEPTIONS. We look out for our employees & our customers
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